We may collect the following information:
We only collect personal information (and sensitive information) that is necessary for, or related to, conducting our business, assessing and managing our customers and business needs or for one or more of our functions or activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. The purposes for which we collect and use your personal information depends on the nature of your interaction with us and include the following circumstances:
We collect personal information (and sensitive information) in many ways, including by correspondence, telephone, email, via our website www.ardenvale.com.au, from your website, from media and publications, from other publicly available sources, and from third parties.
You can always decline to give us your personal information, but that may mean that we cannot provide you with some or all of the products and services that you have requested. Consequently, this may expose you to higher risks and may affect the adequacy or appropriateness of our products and services.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties or other sources. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
During the conduct of our business, we may disclose your personal information in a variety of circumstances, including to the following parties:
We also use Google Analytics to help us understand how our customers use our platforms, products and services. You can read more about how Google uses your Personal Information here. You may also opt-out of Google Analytics here.
Your personal information may be transferred abroad or stored overseas for a variety of reasons. It is not possible to identify each country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the APPs, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the APPs if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information following the APPs.
Arden Vale Homes takes reasonable steps to protect your personal information from unauthorised access, use, or disclosure.
With that in mind, there is no method of transmission over the internet or through electronic storage through our engaged providers that is fully secure. We cannot guarantee the security of your personal information. If we are required by law to inform you of any unauthorised access, use, or disclosure of your personal information, then we will notify you electronically, in writing or by telephone (if required and permitted to do so by law).
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Anyone using our website is encouraged to exercise care in sending Personal Information via the internet.
We hold and store your personal information in any of the following ways:
Your personal information is generally collected in electronic form for use or storage with the third-party storage provider that we engage.
Your personal information is generally usually collected in electronic form for use or storage with the third-party storage provider that we engage.
You can request your Personal Information to:
at any time by request to our Privacy Officer using the contact details provided below. We may not be able to entertain your request if it is unlawful to do so or is otherwise impractical or unreasonable to do so.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in customer files which will be kept by us for a minimum of seven (7) years.
We require you to provide specific details and information to provide our products and services to you. We provide everyone with the opportunity of staying anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not possible for us to deal with you anonymously or pseudonymously on an ongoing basis. If we do not collect your personal information, you may not be able to utilise the products or services, participate in our events, programs or activities we manage or deliver.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. You are responsible for ensuring that your Personal Information with us is accurate and updated regularly. We will take reasonable steps to ensure that the Personal Information we collect, use or disclose is accurate, complete and up to date. You can help us to do this by letting us know if you notice errors, inaccuracies or discrepancies in the information we hold about you and letting us know if your details change.
If you wish to access your Personal Information, please contact us in writing.
Arden Vale Homes will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information and the reasonable time and expense incurred in compiling information in response to your request.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
We may use or disclose your personal information to inform you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us in writing using the contact details below. We will process your request as soon as practicable.
If you opt-out of receiving marketing material from us, then we may still contact you concerning our ongoing relationship with you.
Our website may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any comment about linked websites.
GDPR stands for the General Data Protection Regulation and is effective as of 25 May 2018. GDPR replaces national privacy and security laws that previously existed within the European Union (the EU) with a single, comprehensive EU-wide law that governs the use, sharing, transferring and processing of any personal data that originates from the EU.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not explicitly target customers located in the European Union, and we do not monitor the behaviour of individuals in the European Union, and accordingly, the GDPR does not apply.
The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will contact you within thirty (30) days of the date we receive the written details of your complaint to acknowledge that we have received it. We may ask you to provide further information about your complaint and the outcome you are seeking.
Our Privacy Officer will review of the way we dealt with your Personal Information, conduct an internal investigation (if necessary) into the complaint and will respond to you within thirty (30) days of the date we acknowledged receipt of your complaint. If the matter is complicated or our investigation may take longer, we will let you know.
If you are not satisfied with the outcome of your complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
Telephone: 1300 363 992
OAIC email address: firstname.lastname@example.org
OAIC complaints page: https://www.oaic.gov.au/privacy/privacy-complaints
Attention: Tim Waring